Shipping Policy
Yuzi ships within Vietnam and internationally. This page explains shipping costs, delivery times, how to inspect your order, and what happens if a delivery fails. Rules for orders delivered in Vietnam and for international orders are listed separately.
International shipping
- Carrier: all international orders ship with DHL Express. We ship worldwide, with the United States and India as our priority markets.
- Shipping cost: calculated at checkout based on the weight of your order and the destination. A full rate table will be published on this page soon.
- Import duties and taxes: international orders are shipped DDU (Delivered Duty Unpaid). Any import duties, taxes and customs fees charged by your country are paid by the recipient and are not included in the product price or shipping cost. DHL may contact you to collect these charges before or at delivery. Please check your country's import rules before ordering.
- Delivery time: DHL Express transit times vary by destination. We will send you the DHL tracking number once your order has shipped.
- Payment: international orders are paid by PayPal in USD. Cash on delivery is not available outside Vietnam. See Payment Methods.
- Returns: international orders are final sale. The 24-month warranty still applies. See Warranty & Returns.
If an international order arrives damaged, defective or is not what you ordered, contact us by email at admin@yuzi.vn or WhatsApp at +84 793 799 707 with your order number and photos of the item and the package. Yuzi refunds the order in full, including shipping, and covers any return shipping — you pay nothing.
Shipping within Vietnam
Shipping costs
| Order value | Shipping fee | Delivery time | Coverage |
|---|---|---|---|
| 200,000 VND or more | Free | 2 to 4 days | Nationwide |
| Under 200,000 VND | 30,000 VND | 2 to 4 days | Nationwide |
| Express delivery within Ho Chi Minh City | Yuzi covers 30,000 VND; you pay the rest directly to the courier | Same day | Inner Ho Chi Minh City |
The order value used for free shipping is the total product price after discounts, not including the shipping fee. Orders under 200,000 VND are partly subsidized, so you only pay a flat 30,000 VND.
This shipping policy applies to orders placed on yuzi.com.vn, our Facebook page and Zalo. Orders placed on Shopee and TikTok Shop follow each marketplace's own shipping policy.
Delivery times
| Area | Estimated time |
|---|---|
| Inner Ho Chi Minh City, express | Same day |
| Inner Ho Chi Minh City, standard | 1 to 2 business days |
| Other provinces and cities | 2 to 4 business days |
| Mountain, island and remote areas | 2 to 4 business days |
Yuzi ships within Vietnam via SPX and Viettel Post. The carrier used depends on your delivery area.
These times are estimates in business days, excluding Sundays and public holidays. Yuzi cannot guarantee a specific delivery time slot, because the last leg is handled by the carrier.
Inspecting your order on delivery
Before paying, you may ask to open the package and check:
- The number of items against your order.
- That the product, version and color match what you chose.
- The outside appearance and condition of the product.
You may refuse the delivery if the product has been used, is missing its tags, or does not match your order. More detailed checks, such as trying the product out, can be done after you accept delivery. If you are not happy with it, you still have 60 days to return it.
Wrong or missing items
If you receive items that do not match your order, send Yuzi your order number with photos of the product and the package. We will send the missing item or an exchange right away, and Yuzi covers all costs in this case.
Failed delivery
The courier will call you before delivering. The order is returned to Yuzi and canceled if:
- We cannot reach you by phone or email within 3 days of the expected delivery date.
- Delivery has failed 3 times.
- The courier arrived on time but waited more than 10 minutes without being able to reach you.
For orders paid online, Yuzi refunds the product value. The shipping fee for the failed delivery is not refunded.
Packaging
- Every order contains new, unused products with all tags attached.
- Orders are packed in Yuzi-branded packaging and sealed with tape.
- Care instructions are included for products that need them.
Questions about delivery
If you have a problem with a delivery, contact us by email at admin@yuzi.vn or WhatsApp at +84 793 799 707, every day, 9:00 to 18:00 (GMT+7). Customers in Vietnam can also call or message the hotline and Zalo at 0793 799 707. Yuzi will follow up with the carrier and use your feedback to improve.